For decades, EPABX is considered as one one of the best mode for business communications. They were developed using copper wires and operates on POTS (Plain Old Telephone Services). Presently, businesses are looking to extend their potentials and redesign their internal as well as external communication channel. The invention of IP PBX has revolutionized the business communication landscape. Basically, an IP PBX is a PBX phone system integrated using an internet protocol rather than traditional analogue services.

Below are some of the reasons why businesses should use IP telephony or VoIP phones in place of a traditional PBX system to strengthen their business communication.

Efficient Installation

VoIP phone systems are connected through the internet, therefore their installation is very simple. Data, as well as voice connections, are facilitated through the same network. EPABX phone systems, on the other hand, are installed through TDM cables that can become complicated. Additionally, it when you decide to relocate the office, the EPABX phone system require complete rewiring.

Easy Maintenance

IP PBX phone system includes easy and efficient web-based configuration interface, making them easy to manage and configure. New updates in the software can be accomplished through admin remotely. EPABX on the other hands uses external support in case of any technical issue arises.

Productivity Tool


IP based PBX system comes with business continuity apps including CRM, email, outlook, IoT, API, artificial intelligence, CTI, etc. It is not possible with the traditional EPABX system.

Effective Scalability


The traditional phone system has limited expansion capability. Integrating more phone lines includes adding new cards into the system which require additional physical slots into the chassis. However, with IP telephone it is very simple to add additional extensions period. all you have to do is incorporate a simple licensee and your good to go. Moreover, a traditional phone system is bulky in size and covers a lot of space, but IP PBX can seamlessly fit into a network rack.

VOIP Support System

Internet-based telephony offers an exceptional support system through:-

  • Softphone:

VOIP softphone enables you to use a desktop or your smartphone in order to make calls. Therefore, the cost incurred on buying phone equipment can be eliminated by softphones that can be incorporated with IP PBX. traditional EPABX phone system does not allow the same.

  • Inter-Office Connectivity:

Communication within a single organisation that is located in different geographical locations is possible only with a VOIP based phone system.

A Perpetual Investment

IP PBX systems offer the following advantages:-

  • Resiliency

You can easily set up a backup IP PBX server in case of any default. this allows you immediately switch to other server and maintain business continuity in order to obtain maximum uptime.

  • Virtualisation

IP PBX can be run on the same server as other business application to then do it lies data centres in order to obtain better ROI for the purchased infrastructure.

Notable Features

Traditional analogue phones incorporate basic functions which are not adequate for present business realm. IP telephony, on the other hand, comes with advance feature including IVR, call recording, auto attendant, Voicemail to email, multi-line keys, pre-programmed keys, Softkeys, PoE (Power over Ethernet). These features are designed with evolving business nature in mind and help companies provide effective internal as well as external communication systems.

A Stronger and Advanced Approach Towards Business Communication

A well-communicated workplace is one of the important elements that ensure the success of a business. The aforementioned points clearly indicate that an IP PBX phone system efficiently facilitates a mobile and collaborative working environment that promotes efficiency as well as productivity in the business.